The short version: don't be awful.

conw.ai (“Conw”, “we”, “us”) is operated by a sole trader based in England. By signing up or otherwise using the service, you accept these terms.

If you don't agree with something, please email [email protected] so we can talk before you do something you can't undo.

Conw is a chat interface to Conway-Omega, a 500-million-parameter language model we train and run ourselves. It's designed to get sharper over time as it sees more conversations.

We may change, pause, or retire features at any time, especially while the product is young. If something you rely on goes away, we'll try to give reasonable notice.

You'll need an email and a password (handled by our auth provider, Clerk). Be honest with your details — we use them to contact you about your account and nothing else.

Keep your password safe. Tell us if you think someone else has used your account. You can close your account at any time from Settings or by emailing us.

The short list of things you cannot use Conw for:

• Anything illegal where you live, or that helps someone else do something illegal.
• Harassment, threats, or doxxing of real people.
• Generating sexual content involving minors, or any sexual content involving real, identifiable people without their consent.
• Spam, scam, or fraud at scale — bulk phishing, fake reviews, romance scams, that kind of thing.
• Building autonomous systems where the model is making decisions that affect someone's liberty, safety, finances, or healthcare without a human in the loop.
• Trying to extract the model weights, the training data, or other users' conversations. (We'd tell you to email us if you wanted to do this anyway, but that's not how it works.)

We use both automated filters and a (very) small human review team. We may warn, throttle, or close accounts that break these rules. We'll tell you when we do.

Three plans. Same model on every plan — you're only buying compute.

• Free — a casual-use weekly cap. No card required.
• Pro · £15/month — a higher cap, billed monthly via Stripe.
• Max · £30/month — the highest cap we offer today.

Subscriptions renew monthly until you cancel. You can cancel any time from Settings; cancellation takes effect at the end of the period you've already paid for, and we don't bill you again.

Refunds.Because usage on the Free plan costs you nothing, and because Pro/Max spend on the server you've already used, we don't offer routine refunds. If something went genuinely wrong on our side — extended outage, billing error, accidental double charge — email us and we'll make it right. We're small, we'd rather fix it than argue.

Prices may change for new subscribers. For existing subscribers we'll give at least 30 days' notice before any price change kicks in.

Ours.The model, the weights, the tokenizer, the training pipeline, the website, the brand, the name “Conw” — all ours (or licensed to us). Don't resell, redistribute, or use the service to build a competing model without permission.

Yours.Your prompts. Your account. Any creative work you do with Conw as a tool is yours — same as if you'd written it in a text editor with a friend's suggestions. We don't claim ownership of your output.

The training licence. By using the service, you grant us a limited licence to use your future conversations to train the next version of Conway-Omega, subject to the opt-out in our Privacy Policy.

Conway-Omega is small, opinionated, and very much in school. It will be wrong, sometimes confidently and sometimes beautifully. Don't rely on it for:

• Medical, legal, or financial decisions without a qualified human review.
• Emergency or safety-critical situations — call the right people, not the robot.
• Anything where you can't afford a hallucination. Hallucinations are part of how small models work today; we're working on it.

Replies may feel personal, but they're generated by software. Don't treat them as advice from a friend.

The service is provided “as is”. To the extent allowed by law, our total liability to you for any claim arising from use of Conw is capped at the amount you've actually paid us in the previous 12 months (or £100, if you haven't paid anything).

We're not liable for indirect or consequential losses — lost profit, lost data, emotional distress at the model's third-best take. Nothing in these terms excludes liability that can't be excluded under English law.

You can close your account at any time from Settings, or by emailing us. We'll delete your data as described in the Privacy Policy.

We can suspend or close accounts that break these terms, that haven't been used in over a year and don't have an active subscription, or that have been compromised. We'll always try to warn you first.

We'll update these terms when something material changes and bump the date at the top. For substantive changes we'll email signed-in users at least 14 days in advance, and continued use after that counts as acceptance.

These terms are governed by the laws of England and Wales. Disputes are handled by the courts of England and Wales, unless your local law gives you a better right.

A human reads [email protected]. Questions, complaints, billing queries, partnership ideas — all of it lands in the same inbox.